Skip to content
plotiva homeStart building
Back to Plotiva
A LITTLE GUIDANCE

Let's get you to the right place.

Help with your website, your account, or a property you've discovered.

01

Getting started

Create an account, then choose an AI brochure upload or manual setup. Review the information, select a template and preview the result before publishing. You can return to your projects from the dashboard.

02

Trouble signing in?

Use Reset password on the sign-in page with the email address you registered. Check your inbox and spam folder for the reset message. Never share your password or a password-reset link with anyone.

03

An upload or generation stopped?

Keep the project open and read the on-screen error before retrying. If a project was created before an upload failed, reopen it from the dashboard. This avoids creating a second project for the same property.

04

Contacting a property business

For prices, availability, site visits, brochures or an enquiry you already submitted, use the phone, WhatsApp or enquiry details on that property's website. Plotiva builds the website; the property business handles these conversations.

05

Managing your information

Edit, unpublish or delete projects from your dashboard. For personal information submitted to a property business, contact that business directly. A public Plotiva support email has not yet been listed; this page does not collect or send support requests.